So… as most of you know, I have been having problems with my AT&T Uverse service. It’s been intermittently working for the past week of so. <\/p>\n
I won’t bore you with all of the details, but today I go to the point where I actually scheduled a Time Warner installation for Monday even thought I had an AT&T tech scheduled to come to my house between 12pm and 4pm. <\/p>\n
When the tech showed up, he was informed by one of the previous techs that had visited my house that the problem had finally been identified. <\/p>\n
During a bad storm last week, a piece of hardware in their home office was damaged. Well, they have yet to have it fixed AND HAVE NO ETA FOR WHEN IT WILL BE FIXED. <\/p>\n
To make a long story short, after lots of time spent on the phone complaining to AT&T, I have now racked up the following:<\/p>\n
– Roughly $300 in credits to my account. <\/p>\n
– An upgraded channel package and a reduced monthly cost for 1 year. <\/p>\n
– 500 minutes added to my cell phone as I bitched about having to spend hours on the phone with their techs on my cell. <\/p>\n
Credits and upgrades are great, but what are they worth if the services don’t work?!?! <\/p>\n
So after talking with the tech, who was actually a really nice guy, we settled on the following plan: <\/p>\n
1) Proceed with Time Warner installation (30 day money back guarantee, initial cost of $150 to me). <\/p>\n
2) Leave AT&T gateway and hardware in place. <\/p>\n
3) Monitor AT&T situation by monitoring gateway and calling tech. <\/p>\n
4) When the AT&T services are finally restored to a consistent state, cancel Time Warner’s service and get my money back. <\/p>\n
… not an ideal plan, but after they gave me so much crap for free, it’s kinda hard to leave. What can I say… <\/p>\n","protected":false},"excerpt":{"rendered":"
So… as most of you know, I have been having problems with my AT&T Uverse service. It’s been intermittently working for the past week of so. I won’t bore you with all of the details, but today I go to the point where I actually scheduled a Time Warner installation for Monday even thought I […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-356","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/blog.familyofgoldsteins.com\/index.php?rest_route=\/wp\/v2\/posts\/356","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.familyofgoldsteins.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.familyofgoldsteins.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.familyofgoldsteins.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.familyofgoldsteins.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=356"}],"version-history":[{"count":0,"href":"https:\/\/blog.familyofgoldsteins.com\/index.php?rest_route=\/wp\/v2\/posts\/356\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.familyofgoldsteins.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=356"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.familyofgoldsteins.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=356"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.familyofgoldsteins.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=356"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}